Shipping policy
Shipping Policy (Worldwide)
1. Order Processing
At MONAVI, all orders require approximately 2 to 4 business days for processing after payment confirmation.
Orders are not dispatched on weekends or public holidays.
During periods of high demand or exceptional circumstances, processing times may be slightly longer.
2. Shipping and Delivery Times
We offer international shipping to the countries available during checkout.
Once an order has been processed and dispatched, the estimated delivery time is 7 to 10 days, depending on the destination.
These delivery estimates do not include the initial order processing time.
Delivery times may vary depending on the destination country, customs procedures, and international shipping conditions.
3. Shipping Costs
MONAVI offers FREE SHIPPING to all countries we ship to.
No standard shipping charges are applied at checkout.
Any potential import taxes, customs duties, or additional charges are subject to the conditions outlined in the relevant section of this policy.
4. Order Tracking
Once your order has been shipped, you will receive an email containing the available tracking information.
You can use the tracking details provided by the shipping carrier to monitor your order's delivery status.
5. Shipping Delays
Delivery times are estimates and may be affected by external factors, including:
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Customs inspections and procedures.
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Weather conditions.
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High shipping demand.
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Carrier-related delays.
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Exceptional circumstances beyond our control.
If your order experiences a significant delay, please contact our customer support team for assistance.
If we cannot ship your order within the advertised timeframe, we will inform you and provide the options required by applicable law, including the opportunity to accept a revised shipping date or cancel the order and receive a refund.
In particular, we respect applicable United States consumer protection regulations concerning shipping delays, order cancellations, and refunds.
Shipping delays do not affect your statutory consumer rights.
6. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify the delivery address.
If a delivery issue arises due to incorrect address information, we will review the circumstances and applicable consumer rights to determine the appropriate resolution.
7. Customs, Taxes, and Import Duties
International shipments may be subject to import taxes, customs duties, or other charges imposed by the destination country.
Where such charges are not included in the final purchase price and are legally payable by the recipient, they will be the recipient's responsibility.
MONAVI will disclose applicable taxes and additional charges, or the possibility that such charges may arise, as required by law before the purchase is completed.
Where legislation requires certain taxes or charges to be included in the price or paid by the seller, those obligations will be respected.
8. Lost or Damaged Packages
If your order arrives damaged, you receive an incorrect item, or your package does not arrive within a reasonable timeframe, please contact us at:
Include your order number and a description of the issue.
We will investigate the situation and provide an appropriate resolution in accordance with your statutory consumer rights.
Where legally required, MONAVI will remain responsible for loss or damage occurring during transportation until the goods are delivered.
9. Undelivered Orders
If an order cannot be delivered, we will investigate the issue with the shipping carrier.
Depending on the circumstances and applicable law, we will arrange a new delivery or provide the appropriate refund.
Customers will retain all applicable statutory rights.
10. Contact Information
For questions regarding shipping, order tracking, or delivery, please contact us at: