Terms of service
Terms of Service
1. General Information
This website is operated under the trade name MONAVI.
By accessing our website or purchasing products through it, you agree to the terms and conditions outlined in these Terms of Service.
These terms apply to purchases made in countries where MONAVI offers its products, without prejudice to any mandatory consumer rights under applicable law.
2. Use of the Website
Users agree to use this website in accordance with applicable laws, good faith, and public order.
The website must not be used for unlawful or fraudulent activities or in ways that may infringe upon the rights of third parties.
3. Products and Availability
MONAVI sells the products displayed in its online store.
Product images, descriptions, specifications, and prices are provided to help customers make informed purchasing decisions.
We reserve the right to modify our product selection, availability, and prices before a purchase agreement is concluded.
4. Prices and Payments
The applicable prices are those displayed during checkout and confirmed before payment.
Currencies may vary depending on the customer's market and the store's available settings.
Applicable taxes and any additional charges will be disclosed before purchase in accordance with relevant legal requirements.
Once an order has been confirmed, we will not unilaterally change the agreed purchase price.
5. Orders and Confirmation
After placing an order, customers will receive confirmation at the email address provided during checkout.
MONAVI may cancel an order for legitimate reasons, including an inability to fulfill the order, an obvious pricing error, or reasonable indications of fraud, while respecting legally binding purchase agreements and applicable consumer rights.
Where cancellation is permitted, customers will be informed and any amounts paid will be refunded as required.
6. Shipping and Delivery
MONAVI provides international shipping to destinations available at checkout.
We offer free shipping to all countries we ship to.
Orders generally require approximately 2 to 4 business days for processing.
Once processed and dispatched, the estimated delivery time is 7 to 10 days, depending on the destination.
Further details are available in our Shipping Policy.
7. Returns and Refunds
MONAVI offers a 30-day commercial return policy from the date an order is received.
Complete return and refund conditions are available in our Refund & Return Policy.
This policy does not limit any statutory consumer rights.
8. Warranties and Consumer Guarantees
All products sold by MONAVI are subject to the statutory warranties and conformity rights applicable to each purchase.
Where required by law, consumers may be entitled to repair, replacement, price reduction, or refund if products are defective, damaged, or do not conform to the purchase agreement.
9. Liability
MONAVI is not responsible for temporary website interruptions caused by technical circumstances beyond our control, except where liability cannot legally be excluded.
Nothing in these Terms of Service excludes or limits mandatory consumer rights or any liability that cannot lawfully be restricted.
10. Intellectual Property
All text, images, designs, logos, and other content displayed on this website are protected by applicable intellectual property and industrial property rights.
Reproduction, distribution, or use of such content without authorization from the relevant rights holders is prohibited, except as permitted by law.
11. Personal Data Protection
Personal information provided by users will be processed in accordance with our Privacy Policy and applicable data protection laws.
12. Changes to These Terms
MONAVI may update these Terms of Service to reflect legal, technical, or commercial changes.
Updates will not retroactively alter the conditions of previously confirmed orders, unless legally required.
13. Governing Law
These Terms of Service are governed by Spanish law, without prejudice to mandatory consumer protection provisions that apply in the consumer's country of residence.
Any disputes will be resolved by the courts having jurisdiction under applicable law, while respecting consumers' statutory rights regarding jurisdiction.
14. International Consumer Rights
MONAVI offers its products internationally.
Consumers in the European Union, United Kingdom, United States, Canada, Australia, and other supported markets retain all mandatory rights granted under the consumer protection laws applicable to their purchases.
Nothing in these terms shall be interpreted as a waiver of such rights.
15. Contact Information
For questions regarding our products, orders, or terms and conditions, please contact us at: